Frequently Asked Questions
Everything you need to know about your Relax The Back shopping experience.
What is your return policy for apparel and footwear?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Footwear must be returned in its original box to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. We recommend measuring yourself and comparing it to our guide, as sizing can vary slightly between different brands and cuts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products sustainably sourced?
We prioritize brands that utilize organic cotton, recycled polyester, and ethical manufacturing practices. Look for the 'Eco-Friendly' badge on specific product listings for more details.